Privacy Policy

Effective Date: September 24, 2026
Last Updated: September 24, 2026

MawadX (“MawadX,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the MawadX mobile application, website, products, and related services.

By accessing or using MawadX, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use MawadX, we may collect the following information.

Personal and Account Information

• Full name
• Mobile phone number
• Email address, where provided
• Account profile information
• Login and authentication information
• One-time password verification details

We use this information to create and manage your account, authenticate your identity, communicate with you, and provide customer support.

Address and Delivery Information

• Home, office, or other delivery addresses
• Postal code
• Delivery instructions
• Saved addresses
• Recipient name and phone number

We use this information to process orders, complete deliveries, calculate availability, and provide location-based services.

Location Information

With your permission, we may collect your precise or approximate device location.

Location information may be used to:

• Detect your current location
• Suggest or autofill delivery addresses
• Determine whether delivery is available in your area
• Display nearby products, stores, or services
• Improve delivery accuracy

You can disable location access through your device settings. Some location-based features may not work properly if location access is disabled.

Order and Transaction Information

• Products viewed, searched for, added to the cart, or purchased
• Order history
• Order value and transaction status
• Discounts, coupons, refunds, and cancellations
• Delivery and fulfilment information

We use this information to process and manage orders, handle refunds and cancellations, provide customer support, and improve our services.

Payment Information

Payments may be processed by authorised third-party payment gateways.

Depending on the selected payment method, payment-related information may include:

• Payment method
• Transaction reference or payment identifier
• Payment status
• Billing information
• Limited payment details provided by the payment processor

MawadX does not directly store complete debit card, credit card, CVV, UPI PIN, or banking credentials. Payment processors handle payment information according to their own privacy policies and security standards.

Device and Technical Information

We may automatically collect:

• Device identifier
• Device type and model
• Operating system and version
• Application version
• IP address
• Browser type
• Mobile network information
• Language and regional settings
• Crash logs
• Diagnostic and performance data

We use this information to operate the application, maintain security, prevent misuse, diagnose technical problems, and improve performance.

Usage and Analytics Information

We may collect information about how you interact with MawadX, including:

• Pages and screens viewed
• Buttons and features used
• Search activity
• Session duration
• App launches
• Referring pages
• Advertising or analytics identifiers, where applicable
• Application performance and crash events

We use analytics data to understand usage patterns, measure service performance, fix errors, and improve our products and services.

Customer Support and Communications

When you contact us, we may collect:

• Your contact information
• Messages and enquiries
• Support request details
• Feedback, ratings, and reviews
• Attachments or screenshots submitted by you

We use this information to respond to requests, resolve complaints, and improve customer service.

2. How We Use Your Information

We may use collected information to:

• Create, verify, and manage user accounts
• Provide mobile-number and OTP-based authentication
• Process, confirm, deliver, and track orders
• Process payments, refunds, and cancellations
• Save and manage delivery addresses
• Detect your location with your permission
• Provide customer support
• Send transactional notifications and order updates
• Send promotional communications where permitted
• Personalise products, recommendations, and offers
• Monitor application usage and performance
• Diagnose crashes and technical errors
• Prevent fraud, abuse, unauthorised access, and illegal activity
• Enforce our terms and policies
• Comply with legal, tax, accounting, and regulatory requirements
• Protect the rights, safety, and property of MawadX, its users, and others

3. Tracking and Advertising

MawadX may use analytics technologies to understand application usage and improve its services.

If we use information to track your activity across applications or websites owned by other companies for advertising or measurement purposes, we will request permission where required by applicable law or platform rules.

You can manage tracking permission through your device’s privacy settings.

We do not sell your personal information.

4. How We Share Information

We may share relevant information with trusted third parties only when reasonably necessary to provide or protect our services.

These parties may include:

• Delivery partners and logistics providers
• Payment gateways and financial service providers
• OTP, SMS, email, and notification providers
• Cloud hosting and data-storage providers
• Analytics, crash-reporting, and performance-monitoring providers
• Customer-support providers
• Fraud prevention and security providers
• Professional advisers, auditors, and legal representatives
• Government authorities or law-enforcement agencies when legally required

Third parties receive only the information reasonably necessary to perform their services and are expected to handle it securely and lawfully.

We may also transfer information as part of a merger, acquisition, restructuring, financing, or sale of all or part of our business, subject to appropriate safeguards.

5. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the requested services
• Maintain your account
• Complete transactions
• Resolve disputes and customer-support requests
• Prevent fraud and maintain security
• Meet legal, tax, accounting, and regulatory obligations
• Enforce agreements and protect legal rights

When information is no longer required, we may securely delete or anonymise it.

Some transaction records may need to be retained after account deletion where required by law.

6. Account and Data Deletion

You may request deletion of your MawadX account and associated personal information through the account-deletion option available within the application, where provided, or by contacting us.

When submitting a deletion request, we may need to verify your identity. After verification, we will delete or anonymise eligible information unless retention is required for legal, fraud-prevention, dispute-resolution, security, tax, or accounting purposes.

To request account or data deletion, contact:

Email: support@mawadx.com

7. Your Choices and Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Disable location access
• Manage tracking permission
• Opt out of promotional communications
• Request information about how your data is used or shared

You can manage application permissions through your Android or iOS device settings.

Transactional messages related to account security, payments, deliveries, and orders may continue even if you opt out of promotional communications.

8. Data Security

We use reasonable administrative, organisational, and technical safeguards designed to protect personal information from:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no electronic transmission or storage method is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

You are responsible for keeping your device, OTPs, and account access secure. Never share an OTP, password, or payment PIN with another person.

9. International Data Transfers

Our service providers may process or store information in countries other than the country where you live. Where required, we use appropriate safeguards to protect personal information transferred internationally.

10. Children’s Privacy

MawadX is not intended for children under the minimum legal age required to independently consent to data processing in their jurisdiction.

We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that a child has provided personal information without proper authorisation, please contact us so that we can review and delete it where appropriate.

11. Third-Party Services and Links

MawadX may contain links to third-party websites, services, payment providers, or applications.

This Privacy Policy does not govern the privacy practices of third parties. We recommend reviewing their privacy policies before providing personal information.

12. Notifications and Communications

We may send:

• OTP and account-verification messages
• Order confirmations
• Payment and refund updates
• Delivery-status notifications
• Security alerts
• Customer-support responses
• Promotional offers, where permitted

You may disable non-essential push notifications through your device settings and unsubscribe from eligible promotional communications.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or business practices.

When we make changes, we will update the “Last Updated” date. Material changes may also be communicated through the application, website, email, or another appropriate method.

Your continued use of MawadX after an updated policy becomes effective means that you acknowledge the revised policy.

14. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, contact us at:

MawadX
Website: https://mawadx.com/
Email: support@mawadx.sa