Bags & Rolls 
Cleaning 
Bags and Rolls 
Cups 
Plates 
Boxes 
Various 
Kitchen supplies 
Paper tissues - General Commitment
- Smart Points Trading Company is committed to customer satisfaction and to providing high-quality products. Customers may request a return within a maximum of seven (7) calendar days from the date of receipt, provided that:
- The product has not been used at all.
- The product is in its original condition, packaging, and cleanliness, with no tampering.
- The request is accompanied by the original purchase invoice or proof of purchase.
- Smart Points Trading Company is committed to customer satisfaction and to providing high-quality products. Customers may request a return within a maximum of seven (7) calendar days from the date of receipt, provided that:
- Non-Returnable and Non-Exchangeable Cases
- Return or exchange requests will not be accepted in the following cases:
- If the product has been opened or used partially or fully.
- If the product has been manufactured or customized specifically for the customer (such as wholesale orders or special technical specifications).
- If the statutory return period has expired.
- Return or exchange requests will not be accepted in the following cases:
- Manufacturing Defects or Damage
- If a manufacturing defect or damage caused by production or shipping is confirmed, Rima Industrial will bear all return or exchange costs, including shipping fees. The customer must:
- Report the defect within a maximum of seven (7) days from the date of receipt.
- Provide photos showing the damage or defect.
- Return the product according to customer service instructions after coordination.
- If a manufacturing defect or damage caused by production or shipping is confirmed, Rima Industrial will bear all return or exchange costs, including shipping fees. The customer must:
- Refund Process
- Refunds (if the return is approved) will be processed within a maximum of fourteen (14) business days from the date the returned product is received and reviewed by the quality team. The amount will be transferred directly to the customer’s bank account. Cash refunds are not allowed.
- Return Costs in Personal Cases
- The customer will bear the shipping fees if the return or exchange is due to personal preference and not because of a defect or company error (such as change of mind or unwillingness to keep the product).
- Customer Service Contact
- Customers must contact the customer service team before initiating any return or exchange. Each case will be assessed, and the customer will be provided with the approved execution steps.